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For traders:

Additional protection up to 100,000 Euros

Details

The Financial Services Control provides additional protection for traders through the Compensation Fund

Before The Financial Services Control reviews your claim, you must contact your broker and obtain an official response regarding your claim. According to the rules of The Financial Services Control, the broker is required to provide a response to the claim within 14 days.

What actions have been taken so far?

Applicant's details

Claim details

Broker, Partner of The Financial Services Control, against whom the claim is directed.

Please choose an option
  • Please choose an option
  • ATI Limited
  • Fastbrokersolutions Ltd
  • Interactive Brokers
  • Invest&LearnHub Ltd
  • FxPro Financial Services Ltd
  • Exness
  • Royal Gold FX
  • Cointology Ltd
  • EBC Financial Group (EBC Financial Group (SVG) LLC)
  • Fusion Markets
  • FXOpen (FXOpen Markets Limited)
  • IC Markets (Raw Trading Ltd)
  • Pepperstone (Pepperstone Markets Limited)
  • Vantage
  • RoboForex (RoboForex Ltd.)
  • VT Markets

Please provide your claim number so we can more easily obtain information from your broker.

Please describe the essence of your claim.

Please provide a detailed description of the essence of your claim. Include as much information as possible, including the type of product/service, the date the issue arose, the names, addresses, and phone numbers (if known) of all individuals and legal entities related to the issue. If this field is not sufficient, you may attach an additional file to this claim:

Additional comments

What is your vision of a fair resolution to the claim?

If you wish to receive financial compensation, please justify the amount and attach the calculations.

Documents in support of the claim

Please attach copies of the documents required for the review of your claim. If your financial service provider has already responded to your claim, please include their response as well.

Please do not send the following information:

- Personal documents: passport, driver's license, or other forms of identification.

- Financial documents: bank statements, bank cards, and so on.

- Account details: username/passwords and other information.

Important: The representatives of The Financial Services Control do not require the submission of the above-mentioned information for the purpose of reviewing claims.

Questions and Answers

Quick Links.

  • Who can file a complaint?

    Clients of partner brokers can submit claims to the Dispute Resolution Committee.

  • Who decides the outcome of the complaint?

    The Dispute Resolution Committee receives, reviews, and announces decisions on claims.

  • How does the process work?

    The dispute resolution process is convenient and transparent for all participants.

  • What is a Compensation Fund?

    The Financial Services Control provides additional protection for traders through a Compensation Fund of up to €100,000.

The Financial Services Control

Our services are completely free for traders.