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For traders:

Additional protection up to 100,000 Euros

Details

The Financial Services Control provides additional protection for traders through the Compensation Fund

For Brokers:

Protect the interests of traders;

Build customer trust;

Enhance the level of service;

Join the circle of trusted brokers.

For Traders:

Resolve disputes on an independent forum;

Benefit from objective solutions;

Take advantage of our services for free;

Stay informed: check brokers in advance.

Filing a Claim with The Financial Services Control

A client can file a claim with The Financial Services Control only if they are dissatisfied with the broker's decision or if the broker has not provided a response to the claim within 14 days.

  • 1

    Claims Processed

    18980 +

    A client has the right to file a claim within 45 days from the date of the incident; however, they must first submit the claim to their broker

  • 2

    Amount of Requested Compensations

    66,767,665 +

    The Compensation Fund covers decisions up to 100,000 euros per client of a Partner of The Financial Services Control.

  • 3

    Processing time

    5 days

    The Financial Services Control will review the grounds of the claim and confirm whether the claim falls under its responsibility within 5 days.

What Do We Offer?

FINASER PLC LTD. and its affiliates
("The Financial Services Control") have been providing dispute resolution services
specifically for Forex and CFD traders, as well as for partner brokerage firms,
since 2013 as an independent non-governmental self-regulatory organization
and external dispute resolution forum (EDR),
funded by partner contributions collected from partner brokers.

Our partners

FX&CFD

The Financial Services Control

It brings together brokers who understand that proper business conduct is the greatest value required in every aspect.

  • Dispute Resolution

  • Partnership

  • We are ready to help

The Financial Services Control provides quick, objective, and professional dispute resolution between traders and brokers. We guarantee that each party will receive a reasoned response, which contributes to enhancing their knowledge of Forex.

We bring together over 40 verified brokers, exchanges, and technology providers committed to upholding the highest standards of business ethics and best practices.

We have gathered independent leading industry experts and created the most effective Dispute Resolution Committee, capable of resolving any conflict related to online trading in the Forex and CFD markets.

Questions and Answers

Quick Links.

  • Who can file a complaint?

    Clients of partner brokers can submit claims to the Dispute Resolution Committee.

  • Who decides the outcome of the complaint?

    The Dispute Resolution Committee receives, reviews, and announces decisions on claims.

  • How does the process work?

    The dispute resolution process is convenient and transparent for all participants.

  • What is a Compensation Fund?

    The Financial Services Control provides additional protection for traders through a Compensation Fund of up to €100,000.

The Financial Services Control

Our services are completely free for traders.